Frequently Asked Questions

We are at 25 Commerce Ave in Greencastle, Pennsylvania, one plant where design, printing, finishing and mailing all happen. The Gembe family has run the business from Greencastle since 1965. Our office is open Monday to Friday, 8:00 AM to 4:30 PM.

Primarily the Mid-Atlantic, Pennsylvania, Maryland, Virginia, West Virginia, New York and Washington, DC, where Greencastle sits at the crossroads of I-81 and I-70. That said, we have customers across the country and even overseas, so being outside the region is not an obstacle. You can see the markets we serve most often on our Locations We Serve page.

Yes. Anything inside roughly 90 miles of Greencastle we hand deliver on our own trucks, so your job is not handed to a freight carrier. That covers markets like Hagerstown, Martinsburg, York, Harrisburg, Frederick, Baltimore and Washington, DC.

Yes. Our 90-mile radius is our local delivery area, not the limit of who we work with. Beyond it we ship, and freight is quoted alongside the printing so there is no surprise line item later.

Send us the details through the Request a Quote form, email [email protected], or call (717) 597-3108. If you do not know every specification yet, send what you have, a sample, a sketch or a description is enough for us to start.

It depends on the product, the quantity and the finishing involved, so we give you a real date rather than a generic estimate. Your rep confirms the schedule when the job is quoted, and tells you up front if a deadline is tight.

Brochures, catalogs, books, magazines, booklets, annual reports, business cards, letterheads, sell sheets and presentation folders, printed digitally, offset or flexo depending on what suits the job. See Commercial Printing for the full range.

A wide range of coated and uncoated stocks, plus finishing options including laminating, UV, foil, embossing, numbering and perforating. Rather than list every option, we recommend the stock and finish that fit your piece, your budget and how it will be used, and we can show you samples.

Yes. We quote both short and long runs, from a few hundred pieces to multi-million-piece label runs, and choose the process that makes sense at your quantity. The same plant handles both, so you do not change suppliers as your volume grows.

Nearly everything we produce is custom. If you have an unusual size, shape, stock or finishing requirement, send it over, we will tell you honestly whether it is something we can run in-house.

Pressure-sensitive and cut-and-stack labels for beer and beverage, wine and spirits, dairy and food, water bottles, and logistics and industrial use, supplied in rolls, sheets or fanfold to match how you apply them. See Labels.

Yes. Die-cut shapes and custom sizes are routine work. If a die for your shape does not already exist, we set one up; once it does, it stays on file here for reorders.

Yes, specialty finishes including foil, spot varnish, embossing and clear-on-clear are part of what we do. Which are available for your label depends on the stock and process, so your rep will confirm the combination before you commit to artwork.

Yes. Our design and prepress team handles layout, die lines, color management and stock selection, and can advise on adhesive and material choices based on the surface, temperature and shelf life your product faces.

Yes. We have a full in-house mail shop, so printing and mailing happen under one job number and one invoice, one team coordinating the whole campaign for you. See Direct Mail.

Yes. We can source targeted lists by geography or demographics, and run address hygiene on a list you already have so postage is not spent on undeliverable addresses.

Yes, addressing, variable data, presort and entry-point drop are all handled here. Postage decisions are made by people who do it daily, which is usually where the savings on a mail campaign come from.

It depends on the piece, the list and how the mail is entered, and postal transit is outside anyone’s control. We will map the schedule backwards from the date you want it landing and tell you what is realistic.

Press-ready PDFs are ideal. We also accept native files from the common design applications, plus high-resolution images and vector logo files. If you are not sure your file is right, send it and prepress will check it before anything runs. You can upload through Upload Files.

Include 1/8 inch of bleed on any element that runs to the trim edge, and keep live copy at least 1/8 inch inside the trim. If your file is not set up that way, our prepress team can usually adjust it, flag it when you send the file.

Yes. Prepress is part of what we do: bleeds, imposition, color management, die lines, font and image issues, and proofing. Because the people preparing your file work alongside the presses it will run on, problems get caught at proof rather than on press.

Yes, though export matters. From Canva, choose the PDF Print option and include bleed and crop marks if the design runs to the edge. Canva files are RGB by default, so colors can shift when converted for printing, if exact color matters, tell us and we will proof it before the run.